In accordance with the applicable “Three Guarantees” service requirements, Zhongda Smart provides product return, replacement, repair and warranty support under the conditions described below.
Return & Replacement Policy
01.If a product experiences a performance failure within 7 days after sale, the customer may choose return, replacement or repair, subject to verification of the fault.
02.If a product experiences a performance failure within 15 days after sale, the customer may choose replacement or repair, subject to verification of the fault.
Warranty Coverage
From the date of purchase, under normal use and where a confirmed product quality issue occurs, Zhongda Smart provides the following warranty coverage:
1-Year Warranty Free warranty service for the complete machine.
2-Year Main Component Support Mainboard, driver board and display screen are covered according to the applicable warranty terms.
Warranty eligibility is subject to a valid invoice or sales voucher and confirmation by Zhongda Smart or an authorized service provider that the failure occurred during normal use.
After-Sales Service
Consultation ServiceIf you encounter any problem during operation, please contact our customer service team at +86 020-39968921.
Replacement ServiceIf a verified quality problem caused by manufacturing occurs during the applicable replacement period, the product may be replaced according to the relevant service terms.
Warranty ServiceIf a verified product quality issue occurs during the warranty period, customers may obtain service through an authorized after-sales service provider or contact the supplying dealer for assistance.
Maintenance ServiceFor products outside the warranty period, or faults not covered by warranty, customers may contact Zhongda Smart, an authorized service provider or the supplying dealer to request paid maintenance support.
Warranty Confirmation
The warranty period is calculated from the date of purchase shown on the invoice or other valid sales voucher.
Where a failure occurs during the warranty period, the product may need to be inspected by Zhongda Smart or an authorized service provider. Failures confirmed to have resulted from normal use and covered by the warranty will be serviced according to the applicable warranty policy.
Warranty Exclusions
Free warranty service may not apply in the following circumstances:
01.No valid warranty documentation or sales voucher can be provided, or the applicable warranty period has expired.
02.The warranty card or sales voucher has been altered, or the product information shown on the documentation does not match the actual product.
03.Damage caused by unauthorized disassembly, incorrect installation, improper connection, incorrect voltage, misuse, or operation contrary to the product instructions.
04.Damage caused during transportation, handling, dropping, accidents, natural disasters or other force majeure events.
05.The product has been repaired, modified or disassembled by a service provider or individual not authorized by Zhongda Smart.
06.Issues that do not constitute a product performance failure, including subjective preferences relating to appearance, sound or other non-functional characteristics.
07.Normal aging, wear and tear, or consumption of housings, accessories and other consumable components.
Need Service Support?
If you have any questions while using your Zhongda Smart product, please contact our service team.
Service Phone:+86 020-39968921
Website:zhongdavending.com
