Vending machines need more maintenance, read these points and you win!

Writer： Zhongda vending machines Time：2022-12-13 15:31 Browse：℃

Vending machines need more maintenance, read these points and you win!

The era we live in has long since undergone radical changes under the influence of the Internet. People’s demand for life is getting higher and higher, not only the pursuit of quality, efficiency is also the focus of people’s attention. Young people, in particular, are pursuing personalised and humanised products in conditions of material abundance.

It is against this background that new retailing has been proposed, and from the moment it emerged, it has received keen attention from business leaders and the government. However, we can guess that the future of retail will be one of efficiency and humanization, with the ultimate goal of improving the customer service experience.

The current three giants of retail: unmanned supermarkets, unmanned shelves and vending machines. Vending machines, in particular, have been favoured by many investors since the new concept appeared on people’s radar, with the advantages of low cost, simple operation and early entry into the market. Vending machines are retail equipment for people to achieve self-service, but they still require manual involvement in terms of day-to-day maintenance. Manual labour plays a very important role in the operation of vending machines, and it determines to a certain extent the amount of profit and the customer experience.

1.Maintenance of the merchandise

What makes vending machines better than ordinary supermarkets is the ability to provide a timely service, closer to the customer who needs it. This requires that goods are available and immediately accessible when customers need them, so stock-outs are a constant concern for vending machines. Customers generally have an ‘expectation’ and when they want something but can’t get it because of someone else, it creates a gap that affects the service experience.

Timely replenishment is the best way to solve this problem, but how do you do it? Blindly dispatching humans is undoubtedly a waste of money and labour, but it’s a lot easier with AI involved. The new generation of vending machines can complete automatic detection and monitoring of goods, transmitting the data to the operator via a cloud platform, with the most scientific and accurate data to guide the contacting of human beings for replenishment.

2.Maintenance in the payment channel

In the past, vending machines required their own change, required flat notes, were inconvenient to carry and easily lost coins, took a long time to pay or make change, and there were many cases of coin jams and swallowed coins. The best way to solve this problem is to pay online, for example by using a credit card combined with a POS machine, or by scanning a QR code through a payment software such as APPLE PAY or PAY PAL.

3.Maintenance in the goods lane

The problem of stuck goods and non-shipment is a problem that makes vending machine dealers scratch their heads. Vending machines should be tailored to the goods being sold in the aisle to address this problem. Use different aisles depending on product specifications and performance, and adjust the size and spacing of the springs so that the equipment can be shipped smoothly. This operation can greatly reduce the number of stuck goods and non-delivery situations. At the same time, there should be a corresponding fault analysis in the background for non-shipment, so that customers can quickly confirm and refund the money through the contact number on the machine when they encounter such problems, and maintain a good customer buying experience.

4.Equipment breakdown maintenance

Vending machines provide 24-hour service and the quality of the equipment must be excellent. If minor problems occur after entering the market, not only does it cost a lot to repair, but it also delays the vending machine from providing service to customers. In the case of quality assurance, a fault alarm system should also be set up so that once a fault occurs it can immediately notify the operator so that it can contact maintenance staff to maintain and upgrade the equipment.

Vending machines that are maintained in a timely manner will have more opportunities to serve customers, as explained in detail in several other articles I have published. Not only that, but regular maintenance of vending machines can also save on maintenance costs while increasing the life of the equipment, which is a safeguard operation that does no harm.

Link: Vending Machine Routine Maintenance Guide

Guangzhou Zhongda Smart Technology Co., Ltd is a dynamic and innovative company specialising in the R&D, design, manufacture and sales of smart vending machines, with over 6 years of experience in vending machine OEM and production. With our experienced R&D team, dynamic sales team and skilled workers, coupled with our strict quality control system and good after-sales service, Zhongda vending machines have been very popular since their launch.

Our factory is conveniently located in Panyu District, Guangzhou City, China, close to both Shiqi Metro Station and Guangzhou South Railway Station. Our group partner company has a professional sheet metal processing workshop (4000sqm), powder coating production line (3000sqm) and assembly workshop (3000sqm), all production processes are under our strict supervision, which enables us to provide the best products and services to our customers at home and abroad. You are welcome to click on our Zhongda Smart English website to learn more about our company and the vending machine products we produce, or you can search for Zhongda Vending Machine on Alibaba’s international trade website to send us an enquiry by selecting our products directly, and we look forward to having a long and friendly cooperation!